Frequently Asked Questions
Q: Does your store have a physical store?
A: Our store is proud to serve you entirely online. We do not operate physical storefronts, ensuring a seamless and convenient shopping experience from the comfort of your home.
Q: What payment options are available?
A: We offer a variety of payment methods to accommodate your needs:
- Credit or debit cards (Visa, MasterCard)
- Manual Electronic Funds (EFT)
- Instant EFT
- Bank deposits
Q: How can I track my order?
A: Once your order has been shipped, you will receive an email with a tracking number and link to track your package.
Q: Can I exchange an item I purchased?
A: Absolutely! For size exchanges, please contact our dedicated Customer Support team. We are here to ensure you get the perfect fit.
Q: What is your return policy?
A: While we strive for your complete satisfaction, we currently do not offer refunds. If you receive a damaged item, please contact us within one day of delivery to arrange an exchange
Q: What delivery service do you use?
A: We partner with reliable courier services to ensure that your order arrives promptly within 7-14 business days
Q: What should I do if I receive the wrong item?
A: If there is a mix-up with your order, please contact our Customer Support team right away, We'll work swiftly to rectify the issue
Q: Is it safe to shop on your website?
A: Absolutely! Your safety is our top priority. We use secure encryption to protect your personal and payment information, so you can shop with confidence. If you ever have any concerns, don’t hesitate to reach out to our friendly Customer Support team, we’re here to help!